The Raise a Support Ticket feature allows you to get help, report issues, or share ideas with the CUBE team. Depending on your need, you can:

• Ask a Question – if you need clarity on using CUBE or have a general query.
• Report a Bug – if you encounter a technical issue or error in the software.
• Suggest a Feature – if you want to recommend a new feature or improvement.

Our team reviews every ticket and works with you to ensure timely resolution.

To open the Support Section in the App, click on the profile icon.

In the profile section from the highlighted section, click on the particular request according to your needs.

1. Ask a Question

When to use it:

Use this form if you have any queries, whether it’s about how a feature works, best practices, or general information like pricing.

• Expand to see Step by Step instructions

What happens after you submit:

• Your question is logged in the CUBE Support Portal under the “Question” type.
• Our support or product team responds with the required information, sometimes consulting the right department if needed.
• If the response solves your query, the ticket is closed. If not, it stays open until your doubt is fully cleared.