The Raise a Support Ticket feature allows you to get help, report issues, or share ideas with the CUBE team. Depending on your need, you can:

• Ask a Question – if you need clarity on using CUBE or have a general query.
• Report a Bug – if you encounter a technical issue or error in the software.
• Suggest a Feature – if you want to recommend a new feature or improvement.

Our team reviews every ticket and works with you to ensure timely resolution.

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Whenever the status or a comment changes on any ticket you've raised, we'll notify you by email and with an in-app notification — so you never miss an update on a ticket you created.

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To open the Support Section in the App, click on the profile icon.

In the profile section from the highlighted section, click on the particular request according to your needs.

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Let CUBE Support look into it directly: if no one from the CUBE team is already a member of your portal, a portal admin with the Manage CUBE Support Access permission can switch on Allow access to CUBE Support Team in Portal Settings → Portal Information. The CUBE Support team can then investigate your ticket inside your portal, without screenshots or calls, and without using any of your seats. You can turn access off at any time. See CUBE Support Access for details.

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1. Ask a Question

When to use it:

Use this form if you have any queries, whether it’s about how a feature works, best practices, or general information like pricing.

• Expand to see Step by Step instructions

What happens after you submit: